When you have reported your repair, we will tell you the date when the repair should be completed. For some repairs (not emergencies or communal repairs) we will offer you an appointment.
Appointments are offered for mornings (8am–1pm) and afternoons (1pm–5pm). For some repairs we may need to call back on another day to complete the work. Our repair partners will try to make an appointment if they need to come back to finish off.
Repairs may be delayed if you can’t describe the problem clearly. In some cases we may need to visit and inspect the problem before ordering the repair. This is because we may need more information to ensure we do the repair properly. We will tell you if we need to inspect the problem and will offer you an appointment.
You will receive a satisfaction slip to fill in after the work has been done. We welcome your comments and suggestions. We enter all returned slips into a monthly draw for cash prizes. Returning your slips helps us to monitor how soon we complete your repair, how well we do the work and how satisfied you were. Please help us by returning your slip. We may also contact you by phone to find out how well you thought the work was done.