Our standards on collecting rent
- When you sign up for your tenancy, we’ll tell you how much rent you must pay. We’ll work out how much benefit you may get and take this into account.
- We’ll contact you two weeks after the start of your tenancy to check that you have moved in and to discuss any problems with your rent.
- We’ll send you a rent statement every three months.
- We’ll give you at least four weeks’ notice of any increase in your rent.
- We’ll tell you when you go one week overdue.
- If you fall into arrears, we’ll make a realistic agreement with you to clear the debt within a reasonable time.
- If we can, we’ll help you manage your money, or tell you about other local organisations that can help.
Former tenants
- If you end your tenancy, we’ll talk to you before you leave about clearing any debt.
- We’ll contact you at your new address regarding any money you owe us.
- If you don’t respond within the next four weeks, we’ll send you another letter.
- If you haven’t replied after a further four weeks, we’ll write to warn you that we may pass the case to a debt collection agency.