Home Page > Getting involved > Getting Involved > Customer Involvement Statement
We are committed to Customer Involvement.

Your opinions are important to us. By working together we can really make a difference to your home, neighbourhood and life. We will:

  • ensure customer involvement is at the heart of all our services
  • make it easy for you to get involved in ways that suit you
  • involve you as early as possible when designing our services and making decisions
  • keep you up to date, telling you how and why decisions have been made
  • use the information you give us to review, improve and make decisions
  • focus on you our customer and the standard of customer care we provide
  • provide you with support and training to help you get involved
  • provide training and support to help you become a resident board member
  • work with you to set our service standards
  • develop ways which help you design, manage and monitor services which suit local neighbourhoods
  • have a ‘getting involved brochure’ that clearly explains how and when you can get involved in your neighbourhood
  • have a budget, resources and staff dedicated to customer involvement
  • have formal and informal ways you can feedback your views
  • always have an up-to-date customer involvement statement.
Remember: it is your home, your neighbourhood and your life. We want you to have your say in anything we do that concerns you – after all, you’re the experts and we want your help.
If you have any queries regarding the above please contact your Neighbourhood Regeneration Officer.
email:response@harvesthousing.org.uk
Telephone Harvest Response on LoCall 0345 345 0272

Related files that you can download and print or save on your computer
Download 'Resident Involvement Policy' Resident Involvement Policy
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