We are committed to Customer Involvement.
Your opinions are important to us. By working together we can really make a difference to your home, neighbourhood and life. We will:
- ensure customer involvement is at the heart of all our services
- make it easy for you to get involved in ways that suit you
- involve you as early as possible when designing our services and making decisions
- keep you up to date, telling you how and why decisions have been made
- use the information you give us to review, improve and make decisions
- focus on you our customer and the standard of customer care we provide
- provide you with support and training to help you get involved
- provide training and support to help you become a resident board member
- work with you to set our service standards
- develop ways which help you design, manage and monitor services which suit local neighbourhoods
- have a ‘getting involved brochure’ that clearly explains how and when you can get involved in your neighbourhood
- have a budget, resources and staff dedicated to customer involvement
- have formal and informal ways you can feedback your views
- always have an up-to-date customer involvement statement.
Remember: it is your home, your neighbourhood and your life. We want you to have your say in anything we do that concerns you – after all, you’re the experts and we want your help.
Telephone Harvest Response on LoCall 0845 345 0272