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2009
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June 2009
> Frontis Continues to Improve Communication with Residents
Frontis, a member of Harvest Housing Group, is currently undertaking a customer profiling telephone survey, which is intended to further improve communication with customers and enable the planning and implementation of services to suit residents’ individual needs.
The questions put forward within the survey each serve to glean specific information from residents, to ensure that they are receiving the levels of support they require, that services remain accessible to all and that the demand for specific services is fully assessed.
It is intended that information regarding employment and work patterns will help further inform projects to tackle worklessness, information regarding disabilities will help inform future development specifications and resource requirements, whilst information pertaining to communication requirements will ensure effective and well timed contact with residents.
All responses given are fully protected under data protection laws and residents are at liberty to refuse to answer. Affected Frontis customers have been sent a card informing them of the survey, which includes a number for them to call with any enquiries.