In order to make sure that we have got it right, we need you to get involved and let us know your views.
You can do this in a number of different ways to suit your lifestyle!
Below are a few examples:
• Respond to our surveys - online, by post or through us calling on you in person or via telephone about your views and the services you have accessed
• Taking part in a one off meeting or event
• Speaking to one of our staff members either in the offices or out in your neighbourhood
• Joining one of our customer panels that are of particular interest to you, eg Access and Customer Care, Repairs, Anti-Social Behaviour (Respect) panels - to discuss services, look at and comment on our performance and have a say in what improvements we could make
• Becoming a member of our E-panel – where we can email you with information and items we would like you to give your opinion and feedback on
• Being a Mystery Shopper or Standards Inspector to test out our performance against the standards of service we say we will deliver
• Becoming a Scrutiny Panel or Tenant Board member
If you can think of other ways you would like to get involved – we would love to here from you!
Get in touch either through your neighbourhood office, Harvest Response, e-mail or by speaking to a member of staff when we are out and about in your area - and look out for Facebook, coming soon!
I’m not sure my voice will be heard?
Regardless of your age, lifestyle, or other barriers you may think there are (disabilities – our offices and meeting venues are checked against DDA compliance; we offer translation services and are sensitive to customers requirements) We welcome all customers with differing needs, recognise our diverse customer base and want to hear from you!
Harvest are developing an awareness programme of any training and development needs you may have in order to get involved in any way you wish - We want to make sure you have the “tools” to help us.
Here are a few examples of what’s on offer:
• Basic knowledge of the processes we use to deliver our services (to let you know the what’s, why’s, when’s and how’s of housing management eg what we do to tackle Anti-Social Behaviour, why we make decisions on who gets a house, how we decide where to carry our planned re-investments; what financial or regulatory “boxes” we have to “tick” etc)
• Basic computer skills to enable you to communicate with us in a variety of ways – e-mail, word-processing, compiling reports etc
• Meeting and committee skills – the role of Chair, minute-taking, appropriate behaviour in meetings, understanding performance information and effective questioning skills, giving effective feedback and recommendations for improvements to our services
• How to effectively carry out Mystery Shopping or becoming a “Standards” Inspector - to check that our services meet the standards we have set with you
If you can think of any other skills you need, in order to get involved, contact Lorna Powell, our Customer and Community Empowerment Co-ordinator on:
Tel: 0161 248 2383
Email: lorna.powell@harvesthousing.org.uk
Address: Apex House, 266 Moseley Road, Levenshulme, Manchester, M19 2LH
Alternatively, contact your local neighbourhood staff or Harvest Response.