• Out of hours repairs should be reported to 0161 274 1180
• Gas escapes 0800 111 999
• Water leaks 0800 330 033
• Mains power failure 0800 195 4141

We are responsible for making a range of repairs and fixing many faults, each with an agreed time for completion. You can get a detailed list from us, but these are some examples:

• No cold water 24 hours
• No hot water 6 hours
• Roof leak/water leak 24 hours
• Electrical wiring 1 hour if dangerous. 6 hours if a total power failure. Otherwise 2 days
• No heating in summer 3 hours vulnerable residents/12 hours non vulnerable
• No heating in winter 2 hours for non vulnerable residents/12 hours for non vulnerable
• Kitchen (unit/sink/tiles) 7 days
• Landscaping (tree/shrubs) 5 days
• Doors and windows 2 – 7 days depending on the repair
• Defective toilet 3 hours if no other toilet; otherwise 3 days
• District heating meter failure 4 days

We have an emergency out-of-hours service for urgent or dangerous problems such as heating for vulnerable people, high risk electrical problems or the failure of a front door lock.

We are responsible for doing most of the repairs to your home. You are responsible for some items (for example, replacement of kitchen light bulbs) and may have to pay for others that result from deliberate damage or negligence.

• Phone us on 0161 274 1180 (24 hours a day)
• Fax us on 0161 274 1199
• Email us at grove@harvesthousing.org.uk
• Write to us at: Grove Village Neighbourhood Officer, 19 Guide Post Road, Grove Village, Manchester, M13 9HP
• Tell a member of staff, who will be pleased to take the details from you.

• Your name, address and postcode
• A daytime telephone number, if possible, where we can contact you
• Any special access arrangements
• A clear description of the problem

When you have reported your repair we will arrange an appointment with you or give you a target date for its completion. This will depend on several things and could be delayed if you cannot explain the problem to us.