We aim to provide a high quality service to all our customers. This means that we need to know if you are not happy with the service that you get.
Our system for dealing with complaints is designed to help you to tell us when things have gone wrong, and to give us all the information we need to put things right.
Our aim is that you should not have to complain. Normally a word with a member of staff will put most things right.
If, however, there are times when you feel this isn’t good enough we have a formal complaints procedure for you to use. We simply ask that you follow the process which is set out in our complaints leaflet for your convenience.
The simplest way to let us know that you are unhappy with something is to call us at Harvest Response LoCall 0845 345 0272 or by emailing
response@harvesthousing.org.ukYou will be asked about the nature of the problem, and it is helpful if you can provide details to us which will enable us to look into the matter. Your complaint will be assigned to a Case Management Officer who will investigate the matter, which may involve visiting you.
Once investigated you will receive a written response to the complaint, which will detail what action will be taken to put the matter right. In the event that no further action is considered appropriate, then the method for appealing will be explained.
To obtain a copy of the leaflet, please call Harvest Response on 0845 345 0272 or e-mail response@harvesthousing.org.uk
If you wish to make a complaint immediately please contact Harvest Response via one of the above methods or complete the complaints form below.
Click here to view our complaints procedure.
If you have a complaint that you wish to make, please fill in the form below.
The form will be sent to our Harvest Response team to be dealt with.
If you wish to speak to someone instead of sending this form please call Harvest Response on LoCall 0845 345 0272.