We are committed to achieving our vision.
We focus on you as our customers – what you need and how you want to be treated.
These are our values:
- Respect and fairness.
- Positive attitudes and actions.
- The potential of individuals to make a contribution.
- Delivering first-rate outcomes.
- Working with others where together we can achieve more.
- Getting the best out of all available resources.
We always aim to offer a professional service that’s warm, friendly and backed up by high-quality customer care. We want everyone to be able to use our services. So if you want us to visit you, or give you information in a different format, or adapt our services for you, we’ll always try to meet your needs.
We aim to provide homes and services of the highest possible quality – it’s as simple as that. If you have a suggestion to help us improve, please let us know – in person, in writing, by telephone or email – whichever suits you best.
What we will do for you
We will be honest, fair, polite, understanding, and positive – believing that by working together we can make a difference. We will always try to keep our promises but will let you know if we can’t.
What we need you to do for us
- Be polite and courteous.
- Don’t use abusive language or violence towards us.
- Tell us what you think about our service, good or bad, and help us to improve.
- Be at home when we’ve arranged to call, or let us know if you won’t be available.
For further information about our services, please click the links on the left hand side, or download our service standards by clicking the link on the right.