Telephone: LoCall 0845 345 0272
Minicom: 0845 345 7484
Opening Times: Monday to Friday, 8am to 8pm
All calls are charged at a local rate.
Incoming and outgoing calls are recorded for training, security and monitoring purposes.
Email: response@harvesthousing.org.uk
Mail: Harvest Response, PO Box 593, Preston PR2 2WU.
For out of hours enquiries
Telephone: LoCall 0845 456 1399
Opening Times: Monday to Friday, 8pm to 8am, all day Saturday and Sunday, and all day on Bank Holidays.
All calls are charged at a local rate.
Harvest Response supports our work in neighbourhoods. It is the Group’s shared service centre, the one stop shop for all our customers’ needs.
Harvest Response provides all the routine processes and specialist support from dealing with telephone enquires, setting and collecting rents, providing benefits advice, dealing with complaints, repairs and reinvestment to group purchasing, insurance, finance and a specialist Community Safety Team who work to prevent and deal with antisocial behaviour.
There are four main teams:
Customer Service
The team that deals with our customers’ first line telephone (and e-mail) contacts about repairs, charges and rents, lettings or transfers. The Income Collection and Charge Setting teams deal with all rent issues from providing advice on benefits to setting rents.
Property Asset Management (PAM)
The PAM team deals with all the Group’s reinvestment work together with reactive and cyclical maintenance, programme management and contract management.
Finance
The team delivers all financial transactions for the Group including invoice processing, customer payments, plus both statutory and management accounts. The team also manages the volume processing providing processing support and data input.
Community Safety
The team works across the Group to develop projects which prevent antisocial behaviour and promote community safety. When required they will also take enforcement action to deal with antisocial behaviour and harassment.